We are committed to protecting and respecting your personal information and privacy.
This Policy explains when and why we collect personal information about you. We may change this Policy from time to time. It is your responsibility to check our privacy policy on a regular basis. Your continued use of this website constitutes your acceptance of this Privacy Policy and any amendments made to it.
How do we collect information from you?
What type of information do we collect?
The personal information we collect includes your name, email address, telephone number and property address when you register for a viewing, register for property alerts, request a valuation or lettings consultation, book a mortgage appointment or submit an enquiry.
details included on any enquiry form you submit in relation to property insurance, life, critical illness or income protection, solicitors or mortgages;
cookie data which relates to your use of our website as to which see our separate cookie policy;
data sent from your browser to our server which may include:
If you make a payment to us your payment details are not held by us but are collected by our third party payment processors, who specialise in the secure online capture and processing of such transactions and with whom we have a processing agreement requiring compliance with this Privacy Policy.
How is your information used?
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems only for so long as is necessary for the relevant activity, or as long as is set out in any relevant contract with you.
Who has access to your information?
We will not sell or provide your information to third parties other than to [information processors] with whom we have entered into contracts which require the information processors to comply in all respects with the requirements of this Privacy Policy and all legal requirements relating to information privacy.
Providers of tenant referencing for referencing
Providers of financial advice, insurance and protection products
Providers of Conveyancing for conveyancing purposes
Software platforms to facilitate email marketing interests
Property CRM in order to manage your data
Website hosting companies for website hosting
Property specialist advisors for specialist advice
Property auction companies for auctioneering services
Block Management service providers for block management services
Telephone answering service and online chat providers in order for us to process your data to fulfil your requirements.
Internal client CRM for client management services
Lead Management providers to help us to generate leads
Accountancy software in order to fulfil our contracts
Call recording providers for call recordings
Information that other parties to the contracts and or their legal representatives require, for example on tenancy agreements and sales agreements
Utility companies for the transfer of utilities on a property
Contractors for necessary maintenance and safety certificates
You have a choice about whether or not you wish to receive information from us. If you want to receive communications from us, then you should tick the relevant boxes on the form on which we collect your personal information.
Accessing your information
We will ensure that your personal information is held securely.
Some of your “non-sensitive” details (such as your email address) may be transmitted over the internet and this can never be guaranteed to be 100% secure.
Our and our franchisees’ websites use cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies collect statistical information about your browsing actions and patterns and do not identify you as an individual. We use cookies to improve our website and provide you with a better, more personal service. You may switch off cookies. Please refer to our separate Cookies Policy.
Transferring your information outside of the UK
The information which you provide to us may be transferred to countries outside the United Kingdom (“UK”) if any of our servers or our processors’ servers are located outside the UK. Countries outside the UK and countries within the European Free Trade Area (EFTA”) may not have equivalent information protection laws to those within the UK. By submitting your personal information, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the UK or EFTA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
Telephone and website recording
We are especially concerned with protecting the privacy of children/minors. If you are under the age of 18, you must obtain your parent/guardian’s permission before providing any personal information. When providing personal information your parent/guardian should be with you to help you through this process.
